X1bet Privacy Policy — Protecting Malaysian Users' Data
This policy explains how x1bet collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy at every stage of your experience on the platform.
Effective date: 1 January 2026. This version supersedes all previous versions.
What Information Do We Collect From You?
Account & Identity Information
When registering, x1bet collects your full name, email address, phone number, date of birth, and an encrypted password. This information is required to create and verify your account, and to confirm that you meet the minimum age requirement of 18 years. Identity verification (KYC) may require a copy of an official identification document, such as a Malaysian identity card or passport.
Payment & Transaction Information
Transaction information, including deposit records, withdrawals, and betting history, is stored in your account. All transactions are conducted in Malaysian Ringgit (MYR). We do not store your payment card details directly — all payments are processed through certified, secure payment providers. Only the transaction reference number and amount are retained in our system.
Device & Browser Information
When you access x1bet, our systems automatically log your IP address, browser type, operating system, device model, and screen resolution. This information is used to optimise how the platform displays on your device and to detect any suspicious access attempts or unusual account activity.
Platform Usage Data
We record pages visited, session duration, games played, and in-platform actions. This aggregated data is used to improve the user experience, recommend relevant content, and identify abnormal usage patterns. This data is not sold or shared with third-party advertisers.
How Is Your Information Used?
X1bet uses collected information solely for legitimate purposes directly related to delivering our platform services. We do not use user data for third-party marketing or sell it to any external party.
- Account management — processing registration, login, and identity verification
- Transaction processing — verifying deposits, processing withdrawals, and maintaining accurate financial records
- Platform security — detecting and preventing fraud, unauthorised access, and account misuse
- Service improvement — analysing usage patterns to improve the interface and user experience
- Service communications — sending important notifications related to your account, security, or changes to our terms
- Legal compliance — to meet applicable regulatory and legal requirements
How Do We Use Cookies and Session Tracking?
X1bet uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
There are two main categories of cookies we use:
Required for core platform functions such as maintaining your login session, remembering your language preference, and securing transactions. These cookies cannot be disabled without affecting platform functionality.
Used to understand how users interact with our platform. This data is collected in aggregated, anonymised form. You may opt out of analytics data collection through your browser settings.
You can manage or delete cookies through your browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality of some parts of the x1bet platform.
- Third-party advertising cookies
- Cross-site tracking
- Behavioural profiling for data sales
- Biometric authentication technology without consent
Data Storage, Security & Information Sharing
User data is stored on servers protected by strict physical and digital security controls. Active account information is retained for the duration of the account's activity plus six (6) years following account closure, in compliance with financial regulatory requirements. After this period, data is securely deleted.
All data is encrypted using SSL protocols during transmission. Passwords are stored in hashed form and cannot be read by our staff. Access to user data within our internal systems is restricted to authorised personnel only, and every access is logged for audit purposes.
X1bet does not sell or rent users' personal information to third parties. We only share data where necessary — with verified payment providers to process transactions, and with lawful authorities when required by law. All our third-party providers are bound by strict confidentiality agreements.
Your Rights as a User & How to Contact Us
As an x1bet user, you have certain rights regarding your personal data. We respect and support the exercise of these rights:
- Right of Access
- You have the right to request a copy of all personal information we hold about you. Requests can be submitted via our support email and will be processed within 14 business days.
- Right to Rectification
- If any of your personal information is inaccurate or out of date, you have the right to request a correction. You can update basic details such as your email address and phone number directly through your account settings. For identity information corrections, please contact our support team.
- Right to Erasure
- You may request the deletion of your account and personal data. Deletion requests will be processed in accordance with applicable legal data retention obligations. Financial transaction data may need to be retained for a specified period as required by regulations.
For any privacy-related enquiries or to exercise your rights, please contact us at [email protected]. You may also refer to our FAQ page for further guidance. Should there be any changes to this privacy policy, we will notify users via the platform and update the effective date at the top of this page.
Questions About Your Privacy?
The x1bet support team is ready to assist with any enquiries regarding data protection or your privacy rights. Reach us at [email protected] or visit our FAQ page for quick answers.